Shipping Policy

Kindred Pleasure currently ships orders within Australia. Orders are dispatched in discreet packaging with no reference to the nature of the contents on the exterior.

Order Processing

Orders are generally processed and dispatched within 1–2 business days. Orders placed on weekends or Victorian public holidays will be processed on the next business day.

During launches, promotions or other unusually busy periods, processing may take slightly longer. We will contact you if there is a significant delay affecting your order.

Australian Shipping

The following shipping options are available:

• Standard tracked shipping for orders under $150: $16.95
• Standard tracked shipping for orders of $150 or more: Free
• Express shipping for orders under $150: $27.95
• Express shipping for orders of $150 or more: $9.99

Available shipping options and final charges will be displayed at checkout.

Estimated Delivery Timeframes

After dispatch, estimated Australia Post delivery timeframes are:

• Standard shipping: approximately 3–5 business days
• Express shipping: approximately 1–2 business days

These timeframes are estimates and are not guaranteed. Deliveries to regional or remote locations may take longer. Processing time is additional to the estimated delivery timeframe.

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information.

Delays

Kindred Pleasure is not responsible for delays caused by Australia Post, severe weather, public holidays, incorrect delivery details or other circumstances outside our reasonable control. However, if your parcel appears significantly delayed, please contact us at hello@kindredpleasure.com.au and we will assist with investigating it.

Incorrect Addresses and Undeliverable Parcels

Customers are responsible for providing a complete and accurate delivery address. If an order is returned to us because the address supplied was incorrect or incomplete, or because the parcel was not collected, additional postage may be charged before it is resent.

Damaged, Missing or Incorrect Orders

If your order arrives damaged, contains an incorrect item or appears to be missing an item, please contact hello@kindredpleasure.com.au as soon as possible with your order number and photographs where relevant.

This Shipping Policy should be read together with our Returns, Replacements & Warranties Policy and Terms and Conditions.